Archive for June, 2009

Virtual Meeting #1 - Recap

June 24th, 2009

IMF’s initial foray into meeting within a virtual world was a great success!  The new format provided members (and the IMF team) an opportunity to experience a meeting “in world,” and get an initial feel for how it may or may not be a good fit for their businesses.  Nearly 20 members joined the meeting, during which we discussed the state of the virtual world industry, the general use of and navigation in Second Life, and an overview of several Social Media trends.

Jonathan Reichental of PwC gives a brief overview of the virtual world industry in the Lakepointe Stadium

Jonathan Reichental of PwC gives a brief overview of the virtual world industry in the Lakepointe Stadium

Jonathan Reichental, Director of Industries and Innovation at PricewaterhouseCoopers, served as our host in the PwC Second Life island, Lakepointe. Jonathan provided a brief overview of the virtual world industry from his own research and experiences.

Trends in Virtual Worlds:

Growth Continues. Although some high-profile companies such as Google have failed at previous attempts, investment continues in virtual worlds (to the tune of nearly half a billion dollars last year).  Many new solutions focus on integration with the browser (either native or with a small plugin) to avoid the need for desktop client applications.  The largest growth market appears to be children and young adults (Disney, for instance, is investing here), but additional solutions for business training and education will also continue emerging.

Second Life Investment is Minimal. PricewaterhouseCoopers has been pleased with the small investment needed to implement their virtual meeting spaces.  The initial development for 2 identical islands (a private and a public version) came at a cost of $60,000, and the annual cost to maintain the space is $8,000.  PwC chose to create a private version of their island for internal meetings and to alleviate several security concerns.  The administrators of the space maintain an active control list to limit access to the private island.

Island Tour:

Caleb Masland gives a PPT presentation on Social Media

Caleb Masland gives a PPT presentation on Social Media

Getting to Know Second Life. Those planning to use Second Life, or any virtual world, for meetings should be aware that there is a period of learning to use the tool for all users.  Some training and orientation should be built in to any program.  For IMF’s virtual meeting series, we allowed much of the allotted time for the first meeting for training in the Second Life tool, and a tour of the virtual meeting space.  PwC has designed a large stadium space, several smaller meeting rooms, a reception area to greet guests, and a rooftop space for informal discussions.  Attendees learned how to walk, fly, and teleport from one location to another, as well as interact with objects such as chairs and mailboxes in world.  At the end of our meeting, we congregated in one of the conference rooms to demo the PPT presentation in world.

Next Up:

Our next virtual meeting will be on July 16.  We’ll be discussing some more specific applications of virtual worlds, and perhaps making our way to a few other interesting places.  Space is still available - click here to visit theIMF.com to register.

Social Media Policies

June 15th, 2009

A small group of IMF members met today to discuss their companies’ approaches to Social Media.  Throughout the corporate world, the initial reaction to social media was to block access, fearing security vulnerabilities, legal issues, and productivity losses.  Recently, companies have been shifting their stances on these issues.

Impetus for Change: As Facebook, Twitter, and other similar social media outlets have become increasingly prevalent, marketing departments and other revenue generating business units have demanded access to these tools for the continued growth of the company.  In many cases, this has forced the IT organization (and most often, IT Security specifically) to take a harder look at the specific risks and rewards at play.  Some organizations are opening up the use of these sites to specific groups (marketing, recruiting, sales) but not to the general employee base.  Fewer are allowing full access to all “Social Networking” sites via their web filtering software to the entire organization.

Educating the Employees: The huge concern of employee misconduct still remains.  As companies can easily monitor web traffic for employees at work, the largest area of worry now relates to what might be said/posted through social media when the employee is at home.  Companies are now updating their acceptable use policies to include statements such as “Employees are expected to act in a manner that is fitting with company culture and policies even when using social websites during non-work hours on personal equipment.”  Many companies are now using third-party products to scan the public web for any mentions of their company name, products, or management.  Any unacceptable conversation by an employee can be grounds for action per company policies.

Understanding the Trend: Companies are becoming more aware that their employees (at all levels and ages) are using social media in their everyday lives.  As a result, these tools and technologies will continue to become more integrated with the corporate culture and operations.  Companies that are most able to keep up with the rapid release cycle of social media products and services will be in the best position to maintain employee satisfaction while maximizing their sales and marketing potential.