CIOs and the importance of accountability

With the changing IT landscape evolves the multifaceted responsibilities of a CIO. In a previous IMF blog post, it listed the various leadership roles of a CIO to include the following:

o   As a Business Partner

o   As a Classic IT Support Provider

o   As a Contract Oversight

o   As an Informaticist and IT Strategist

o   As an Integrator

o   As an IT Educator

Taking these roles into mind, it is also important for the CIO to demonstrate accountability within their organization. In a blog post for CIO.com Meridith Levinson provides details about her interview with executive coach and author, Linda Galindo and discusses why this is so important for IT leaders to carry out.

Levinson’s post reiterates Galindo’s sentiments that America is undergoing a “crisis of accountability.” Rather than own up to blunders and solving issues, Galindo believes that individuals are instead “[pointing] fingers, [making] excuses, and [rationalizing] our actions and decisions.” This point is further illustrated through the example that Levinson provides such as the “severance packages awarded to top executives who ran their companies to the ground.”

In the IT organization, Levinson cites Galindo’s opinion on what happens when there is a lack of accountability. Galindo says, “When a mistake is made, everyone runs for their corner and abandons ship.” Galindo also adds that “the attitude [is], ‘I didn’t pick these people to work with and I can’t control them’ [which] sets up people-and organizations= for dysfunction and failure.”

Accountability begins with the CIO serving as an example to the organization. A way to accomplish success in an environment of accountability is initiating and sustaining active and open communication within the organization and owning up to mistakes when they may occur.

A lack of accountability and time wasted on accusation rather than resolution only hurts the organization in the long run.

Click here to read Meridith Levinson’s CIO blog post.

Click here to read the IMF blog post about CIO roles

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