8:30 Mike Agar, Planning Consultant of Architecture Services, provided an overview of Allstate Insurance’s history of IT Service Management (ITIL) and focused on the process roadmap, governance, implementation, and architecture. Where do you start with ITIL? According to Agar you should start with your pain points. Some of the benefits to the IT organization include the establishment of a common language and ease in evaluation of sourcing partners while the benefits for the business include quality improvement. Some ITIL best practices that Agar listed involve creating ownership of core people to maintain focus, building relationships with key people in the organization, and investing in education.
9:45 Laura Tibodeau, Strategy & Planning Manager, Hewlett-Packard aimed to educate the member attendees about enterprise architecture by pointing out different frameworks, responsibilities of enterprise architects, and the different methods of training. The presentation also centered on the mental process of determining which framework to utilize. Questions were posed for the members for group discussion such as:
1) What is the appropriate budget for enterprise architecture and how should you allocate that?
2) What is your organizations internal plan to develop EA architects?
Attendees indicated that a sufficient budget ranges from $5K to $8K and that the allocation depends on the program’s level of maturity (whether it be year 1 or year 5 for example.) In addition, attendees indicated that internal plans to develop their enterprise architects included mentoring from more “seasoned” individuals as well as using external resources to find qualified people.
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