Archive for June, 2010

Savings Comes in Two Ways with Cloud Storage

June 29th, 2010

As we observe more adoptions of cloud technology for storage, we have noticed a drastic reduction in the storage growth rate by volume and cost. A recently completed IMF benchmark study on storage for a number of large IT organizations revealed some fascinating statistics. The average growth rate year over year across all companies for the last four years was 23%. That did not surprise us but what did come as a bit of a shock is that the rate seems to be slowing. Last year’s average growth was 32% and this year it plummeted to 13%.  We did detect a significant increase in the use of technology to reduce storage needs. These methods ranged from de duping to thin provisioning but, in the end, it appears the real driver is the cloud.

 Two notable trends include:

1) The raw cost per managed TB appears to be cheaper in the cloud. We all knew this would happen. The question now becomes will it continue to happen as service offerings mature? We all remember when outsourcing was perceived as the low cost alternative.

2) Many of the cloud offerings we have observed charge based on utilized storage. However, interestingly enough, organizations purchasing storage only use a percentage of the storage they purchase. The average utilization for internal IT groups is only 55%. At this rate you can see that paying for usage only, even at a higher per unit cost, could lead to real savings.

We found the storage spend, as a percent of IT spend, to be 5% so the savings can be dramatic.  For more information on IT benchmarking and trends please contact us at The Information Management Forum.

The Next Generation of Videoconferencing

June 25th, 2010

Today’s economy has forced many companies to cut travel budgets and expand their remote teams. As a result, those same companies are looking for new ways to effectively and efficiently communicate with employees. Many have turned towards videoconferencing, which consists of three different areas:  telepresence, videoconferencing, and desktop and mobile. Teleprescence offers broadcast quality, high definition videoconferencing, multiple screens enabling participation from several locations, and seamless service experience as calls are pre-scheduled via a concierge service.  Videoconferencing offers standard and high definition videoconferencing. It typically includes two screens, one for video and one for content, it’s adaptable to multiple room sizes and environments, and participants can launch calls themselves or utilize a managed service group to schedule.  Lastly, the desktop and mobile option offers standard definition videoconferencing.  They are lower quality in comparison to other options. However, they allow the mobile and remote workforce the opportunity to “stay” connected and are ideal for one on one communication.

It is easy to justify the cost of implementing video conferencing in large organizations, as the ROI is easily calculable.  Disney reports they actually reduced travel by over half after going to teleprescence and regular video conferencing. 

To learn more about Disney’s success and ROI in reducing travel costs, please download the IMF report “Reducing Travel Expenses Through Videoconferencing” and keep an eye out for the publication of this week’s Web Forum presentation by Jeff Hyatt, Director IT and Client Services.

Often Overlooked Keys to Success

June 24th, 2010

Many IT project managers believe they have the ideas and the tools in place to complete a task. Some of the obvious keys to success include good communication, support from management, and availability of the right resources. Certain keys tend to go unnoticed a lot of times though because they are just not as apparent.

Recently, 83 members of the CIO Forum on LinkedIn essentially developed a comprehensive guide to project success factors while participating in a discussion on ways to ensure the successful delivery of an IT project. CIO.com contributor Meredith Levinson decided to list some of the less obvious success factors the group came up with based on discussions and phone interviews with other project management experts. In her article, “IT Project Management: 10 Less-Considered Keys to Success,” she points out that while these factors may be less obvious, they are certainly no less important.

Here are some of the overlooked success factors:

  • A Clear Definition of Success

Some IT professionals automatically think of a successful project as being one that is on time and on budget. This is not always the case. The completed project needs to deliver on its expected value for it to be a success. To ensure this happens, project managers need to focus their efforts on making that value attainable and not necessarily concern themselves with only time and money.

  • A Willingness to Make Unpopular Decisions

Everybody wants to be liked. However, there is a saying that rings so very true and it goes like this: “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time.” Making tough, unpopular decisions is tough but necessary when trying to accomplish an IT task. Some people may not like the verdict but when the project is completed they will realize that choice was made with the greater good in mind.

  • Clearly Defined Roles and Responsibilities

Lack of defining roles usually results in mass confusion on an IT project. If team members do not know what their responsibilities are they could end up barging in on someone else’s job. Not only is that person doing somebody else’s job, their job is not getting done. This can consequently alter the course of a project because people have no idea what they are supposed to contribute.

You can read Meredith’s piece and view the entire list of less-considered keys to success HERE. IMF members who are interested in learning more about project management skills and techniques should register for our Project Management and Outsourcing Forum taking place in Atlanta in just 3 weeks.