Archive for May, 2011

Test Now, Save Later

May 27th, 2011

This story from the Washington Post was almost too good to pass up. Apparently the SEC (Securities and Exchange Commission) is in all kinds of trouble these days, from the Bernie Madoff scandal to employees looking at porn at work. IT doesn’t seem to be their forte either. The SEC violated procurement law in 2008 when, without proper testing, it spent about $1 million buying computer equipment from Apple. You can probably guess what happens next. The equipment they purchased immediately failed to work as intended. Now they are saying they are taking steps to improve their policies towards purchasing IT solutions. That’s all well and good but you would think a Federal Agency would’ve done a little more due diligence before spending $1 million to upgrade their IT systems. It’s not like they were not given the opportunity to work with the equipment and test it out ahead of time. According to the article, they passed up the chance to try the equipment for free.

I’m not sure what is more disturbing, the complete ineptitude on the SEC’s part or the inadequacy of their information technology. No wonder crime and fraud has become the norm on Wall St. The agency in charge of regulating those issues is running outdated IT systems and spending big money on the wrong equipment. It is certainly a cautionary tale in some respects. If you’re given an opportunity to test something, do it. If you’re not given that opportunity, ask for it. The worst they can do is say no. It can save you headaches in the long haul.

Too Much Information?

May 24th, 2011

How would you like to be more connected with your vehicle? This may sound more appealing to those of us with longer work commutes. Toyota and Salesforce.com are going to team up and make this a reality. The program, referred to as Toyota Friend, will be a private social network that connects customers with their cars, dealers and the automaker. This is an effort to entice more people to buy electric and hybrid cars.

Now, after further research, I have found some interesting possibilities that Toyota may toy with including monitoring their drivers’ health and mood. Related to automobiles, the network would relay vehicle specific information to the owner, like maintenance tips or alerts. While the second part is a great idea, I think the first part sounds a little creepy and unnecessary. In a society that seems to be to be getting more and more “big brother” everyday, this is just another straw and eventually we are going to break the camel’s back. Does your car really need to know your blood pressure or know when you’re stressed? It comes back to automobile manufacturers adding gizmos and gadgets simply because they can I guess. I’m not sure that would make me any more inclined to shill out the money for an electric car.

I do however applaud Toyota and Salesforce.com for their collaboration efforts in trying to become more interactive with consumers, even if it is at a more personal level. A lot of organizations could learn from this and become a little more proactive in reaching out to its customer base. The social media boom will no doubt make this a priority and easier than it’s ever been to connect. On the other hand, outside of the pertinent information, how much are you willing to share with companies?

Social Media Making a Difference for American Red Cross

May 19th, 2011

Social media has become so woven into the fabric of society that it was only a matter of time before it entered the business realm. Now as more and more organizations try to stay ahead of the curve, they are integrating certain social media devices into their workplace. The American Red Cross, although a non-profit organization, is no different. Disasters like the earthquake in Haiti have taught them firsthand the power of social media and how it can help them in terms of storm relief and recovery. The following excerpt from our newly published report reflects this concept:

“The ARC is taking advantage of social media in their internal and business operation spaces and there are plans to do more.  Haiti taught them a major lesson about the power of social media too. They found out that a vast majority of the information revealing victims’ locations and whereabouts came via social media. There were no hard wired phone systems in Haiti so everything revolved around cell phones. People who were trapped would text their location to either a friend or family member or post it on social media sites like Facebook and Twitter.  This included a group of young Americans who were there on a religious mission trip. They sent texts back to family and friends in America alerting them of their status and asking for help. Military personnel used this information to find these missing individuals.”

To read more about how the American Red Cross is utilizing social media in various capacities and their plans for the future, download The IMF Report: Integration of Social Media in the Workplace.