IMF Connect Report: Service Desk Best Practices
Service Desk Best Practices is based on an IMF Connect discussion. In this report, members share their experience using various service desk and self-support services and discuss how ITIL and analytics play into the service picture. Members also converse over best practices and discuss what gives a person VIP status regarding help tickets.
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Members have access to hundreds of reports that are generated from presentations given by top IT executives on a variety of subject matter.