IMF Connect Report: Service Desk Best Practices

Service Desk Best Practices is based on an IMF Connect discussion. In this report, Covermembers share their experience using various service desk and self-support services and discuss how ITIL and analytics play into the service picture. Members also converse over best practices and discuss what gives a person VIP status regarding help tickets.

To download this report, login to our website and view the Reports tab.

Members have access to hundreds of reports that are generated from presentations given by top IT executives on a variety of subject matter.