Archive for the ‘IT Executive Management’ category

From Stronger Facilitation to White Board Agendas: Tips for Running More Effective Meetings

May 8th, 2013

We recently had a Connect discussion on how to run effective meetings. Prior to that call, I posted the topic and issues in a couple of my LinkedIn groups and got some great responses. It seems meeting efficiency is a sore spot in many companies but there are some tips and techniques to improve your meeting’s effectiveness. While there were a variety of views on the matter, a common theme emerged from the 30+ responses: a strong leader/facilitator is the key. This is the best way to ensure a meeting stays on topic, on time, and accomplishes its objectives.

Here were some other suggestions I found interesting:

  • “Anyone late, including the lead, contributes $1 to a pre-determined donation.”
  • “Make timely arrival a desire. Make the person who shows up last sing a song and reward the first person to show up with a treat.”
  • “Use whiteboards to stress the main topic or agenda.”
  • “Let opinions be free and objection constructive. You can reap some unexpected benefits by keeping things a little loose.”
  • “Distributing an agenda ahead of time only helps the discussions keep on track and gives all an opportunity to insert items they feel warrant discussion.”
  • “Everyone needs to agree what the meeting is about and what outputs/decisions need to be produced by the end of it. Too much meeting time gets wasted talking at cross purposes.”
  • “Keep the meeting on topic. Allow for some free discussion but if it seems to be taking too long give the necessary people an action to take the subject off line and, if necessary, report back as an agenda item at the next meeting.”
  • “Instill time discipline into participants and develop the necessary culture of respect and time management.”
  • “Only meet when a meeting is necessary.”
  • “Try stand-up meetings for quick discussions. Make a meeting slightly uncomfortable, i.e. no chairs. Once people sit down they get comfortable and things can quickly go off-topic.”
  • “Record actions, not verbatim minutes.”
  • “Ban all meetings for a period of time.”
  • “Pertaining to managing time, place a large clock on the table, visible to all, and hold speakers accountable to staying on schedule.”
  • “Meetings should start with a review of open issues from the prior meeting, so that issues don’t get dropped/forgotten. Hold attendees accountable for bringing closure to their open issues.”
  • “The meeting should have one leader that controls the flow of the meeting and calls BS when someone digresses from the meeting purpose.”
  • “You need structure, and you need to be systematic. When people come to meetings, they should be ready to account for the responsibilities relating to their role, they should be ready to talk about the challenges they are facing, and ready to listen to the contributions of others.”

What would you add? What are some best practices you use to run an effective meeting?

Additional resources:

6 Tips for Being a Good Facilitator (Danny Beckett Jr.)

How to Run an Effective Meeting (Inc.)

How to Run a Meeting Like Google (Bloomberg)

5 Tips for Improving Meeting Management Skills (Brian Tracey)

Book: Robert’s Rules of Order, 11th Edition

Book: Mastering the Rockefeller Habits by Verne Harnish

Take a Page from Marketing’s Playbook, Bring in an IT Marketing Manager

April 17th, 2013

With our Web Forum on marketing IT services within the enterprise coming up next Thursday, I thought I’d take some time to talk about the issue at hand. As much as organizations like to believe they’re a collaborative bunch, many still operate in silo-mode. As anyone can attest to who works in this kind of environment, it often results in communication problems and business unit isolation.

When isolated as such, a business unit tends to look out for themselves first and not the business. So you have multiple business units trying to gain stakeholder attention and secure funding, resources, etc. In order to gain influence and that highly sought after “seat at the table,” you’ve got to communicate the value of your services to the enterprise.

Unfortunately, this can be a bit of a struggle for many IT departments. IT orgs these days are seen considered more of “keep the lights on” kind of expense whereas Sales, Marketing, DevOps, etc. are the sexy revenue generators. Who do you think is going to receive more attention from C-level execs in this scenario? Employees generally associate IT with help desks and outages. The other departments bring in new business and put exciting new applications into the marketplace. Clearly IT needs a perception makeover if it wants to attract executive commitment and company dollars.

This brings us to our next problem. Unlike sales and marketing, there’s no lack of introverts in the IT realm. Shocking, I know. Even the CIO, who should hold a lot of authority, power, and influence within the enterprise, has to take a backseat to other C-level execs in some cases. I think this has more to do with communication than a lack of respect for IT though as many would have you believe.

A lot of CIO’s still speak in the most technical of terms to their corporate counterparts when expressing what should be done or what can be accomplished from an IT perspective. This type of behavior shouldn’t surprise anyone. CIO’s typically rise through the IT ranks speaking nothing but technical jargon. It’s become habit and you cannot expect them to simply turn it off. However, 98% of the business doesn’t understand technical jargon so they’re really just spinning their wheels and driving IT further into the depths of obscurity.

So we’ve established two things here:

  1. IT has to communicate value if it wants a piece of the pie
  2. IT leaders, managers, and even the CIO often have trouble projecting how their goals and services complement the business

I’m sure you’ve heard the phrase, “if you can’t beat ‘em, join ‘em.” In order to solve this problem, why not steal a page from Sales/Marketing? Hire or bring in an IT Marketing Manager. This is a person who represents IT and knows how to promote the department’s services and value to other business units. They understand how critical IT is to the enterprise has a whole and will convey that message to high-level influencers. Most importantly, they’ll help IT stand out from the crowd.

I’ve done some research and really haven’t found too much on IT orgs bringing in a Marketing Manager. That’s why I was so intrigued when Broadcom Sr. IT Manager Phil Malatras told me about their unique approach. They decided to bring in a person who can practically sell IT’s services and values to the rest of the enterprise. They’re going to share some experiences, lessons learned, and tips on the call next week. Again, I know this is an area where many IT orgs struggle so I’m very interested in hearing what they have to say.

If you’d like to attend this webinar next Thursday April 25th at 2:00 PM EST, log into TheIMF.com and visit our Events page to register.

ITFM Q2 Meeting Agenda Includes Shadow IT, Job Modeling, IT Org Structure, & More

March 27th, 2013

IT Financial Management

The IT Financial Managers Second Quarter Meeting is scheduled for Thursday May 2nd and Friday May 3rd. Cisco Systems will host the event at their headquarters in San Jose, CA. Download the current meeting agenda that includes speakers, topics, times, travel information, and more! Here’s a sample of what you can look forward to…

Managing IT Finance in the World of Shadow IT

John Kennedy, Cisco Systems

IT Finance Organizational Structure and Job Modeling

India Nishi, Boeing Corporation

Outsourcing IT Finance

David Sullivan, MetLife

Group Sharing Exercise: Service Catalog Approaches

Special Note: We are holding the first ever ITFM Group Bocce Tournament that Thursday night at Campo di Bocce of Los Gatos, the “ultimate experience in dining and recreation.”

Interested in joining this exclusive group of top IT Financial Executives? Check out this PDF brochure for more information.