IMF Connect: IT Service Desk Best Practices

Service Desk Worker

An IMF member wants to understand best practices companies perform in the service desk area. What are the right metrics to track? Do well-run service desks also include alert monitoring and resolution (Tier 2 work)? Or do service desks only focus on Tier 1 work (answering calls, addressing basic issues? For more complex issues, is the work sent to Local IT or application teams? Does the service desk include a Critical Operations Team, or is […]

» Read more

2016 IMF Forum Locations Announced

Loews Royal Pacific Resort Orlando Florida

IMF is excited to announce the locations for our 2016 Executive Forums. As more details are available, we will let members know by email and via this blog and the IMF website. IMF Senior Executive Spring Roundtable Loews Royal Pacific Resort, Orlando, Florida Monday, Feb. 22 and Tuesday, Feb. 23, 2016 IMF Senior Executive Forum Loews Atlanta Hotel, Atlanta, Georgia Thursday, June 16 and Friday, June 17, 2016 IMF Fall Senior Executive Forum Loews New Orleans […]

» Read more

Benefits of Cloud Services for IT and Businesses

IMF Report: Cloud Services for IT and Businesses

Benefits of Cloud Services for IT and Business is based on an IMF Senior Executive Forum presentation by Geoffrey Knoerzer, Vice President and CIO at Afni. In this report, Geoffrey leads a discussion on his organization’s work in cloud services, explores if cloud technology is beneficial for IT, and examines the risks and benefits of cloud services from a business perspective. Geoffrey shares the steps his organization has taken to enter the cloud services space, […]

» Read more
1 2 3 4 5 35