Join Us in New Orleans to Discuss IT as a Revenue Center

A new discussion topic has been added to the 2016 IMF Senior Executive Roundtable taking place Monday and Tuesday, October 10 -11 at the Loews New Orleans Hotel in New Orleans, LA. IT as a Revenue Center Mike Harty, Vice President, IT Development at Caesars Caesars has a long history of driving revenue to the business with innovation. IT is critical to this effort. Mike Harty will discuss IT’s role in driving revenue.

» Read more

New Agenda Topic for Executive Spring Roundtable

A new agenda topic has been added to the IMF Senior Executive Spring Roundtable. Transitioning to IT Service-Based Budgeting John Kennedy, Senior Director of Service Portfolio and Business Planning at Kaiser Permanente will speak on the current trend of transitioning from traditional budgeting around functions or organizations, such as application development, architecture, or infrastructure, toward budgeting around services, such as cloud or SaaS. The full agenda for the IMF Senior Executive Spring Roundtable is available online. Download […]

» Read more

IMF Connect Report: Service Desk Best Practices

Service Desk Best Practices is based on an IMF Connect discussion. In this report, members share their experience using various service desk and self-support services and discuss how ITIL and analytics play into the service picture. Members also converse over best practices and discuss what gives a person VIP status regarding help tickets. To download this report, login to our website and view the Reports tab. Members have access to hundreds of reports that are generated from presentations given by […]

» Read more
1 2 3 69