IMF Connect Report: Service Desk Best Practices

Service Desk Best Practices is based on an IMF Connect discussion. In this report, members share their experience using various service desk and self-support services and discuss how ITIL and analytics play into the service picture. Members also converse over best practices and discuss what gives a person VIP status regarding help tickets. To download this report, login to our website and view the Reports tab. Members have access to hundreds of reports that are generated from presentations given by […]

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Use Analytics To Win Your Fantasy League

It’s that time of year again. Football season is here and for a lot of people that means trying to take their fantasy football team to glory. One IBM product manager in particular takes her fantasy football pretty seriously. Who says women do not like fantasy football? While most people draft their fantasy teams based on gut feeling and a few magazines predictions, Hetal Thaker uses widely available IBM predictive analytics software that taps into […]

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