IMF Connect: Driving Down Email Costs

email

How do you drive down email costs for your organization? An IMF member seeksĀ to discuss new and innovative ways to lower the traditional cost structure of email messaging. They are looking to learn about both internal solutions as well as enhanced capabilities through cloud based email offerings. Register now for this upcoming IMF Connect on Monday, Oct. 5 at 4 pm ET. Connects are member-requested, small group discussion calls focused on your IT topic. These […]

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PwC innovation to develop high-quality staff

Develop high quality staff workforce

Learn how PwC develops high-quality staff at the upcoming IMF Fall Senior Executive Forum, Oct. 12-13 in Coral Gables, Florida. With more than 100,000 associates that are the brand, PwC invests heavily in staff development. Craig Brice will take attendees through innovation in developing high-quality staff. Events like the Senior Executive Forum are an included benefit for members of The Information Management Forum. If your company is not a member, contact us today to learn […]

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IMF Connect: IT Service Desk Best Practices

Service Desk Worker

An IMF member wants to understand best practices companies perform in the service desk area. What are the right metrics to track? Do well-run service desks also include alert monitoring and resolution (Tier 2 work)? Or do service desks only focus on Tier 1 work (answering calls, addressing basic issues? For more complex issues, is the work sent to Local IT or application teams? Does the service desk include a Critical Operations Team, or is […]

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