Best Practices for Conducting In-House Telecom Management is based on a Web Forum presentation given by Jennifer Philage from Quanta Services. Jennifer is Quanta’s Wireless Carrier Program Manager. Mobile communication devices (cell phones, aircards, mifis) are necessities of everyday business. Without monitoring, the expense associated with these devices can prove to be much greater than originally budgeted. Ever changing usage patterns, employment status, outdated plans, and the management of such a program can overwhelm an office manager already burdened with a multitude of responsibilities.
With TEM (Telecom Expense Management) vendors calling daily, Quanta opted to pull away from their third-party consultant and bring this management in-house. The company has experienced tremendous success over the last 12 months with their new in-house telecom management program. During this time, the program has helped the company save over $1.5 million dollars in cost prevention and reduction. To put that kind of success in perspective, Quanta’s average monthly cell bills amount to roughly $600,000.
This report identifies best practices used to develop a centralized in-house telecom management program created to support multiple office locations. Read and discover the following:
- Structure and approach of establishing the initial program
- Preventative measures that can be taken to minimize and avoid high overages
- Types of carrier provided data (exported from the carrier websites) that can be analyzed monthly for potential cost reduction
Members can download this report, and hundreds of others, by logging into TheIMF.com and visiting our Reports page. Here’s a piece from the report talking about the benefits of line and account consolidation:
Consolidation is beneficial because it improves the voice of your account both internally and to the carrier. From an internal perspective, you now communicate updates and issues to the company which allows you to be preemptive on problem resolution and issues. In terms of the carrier, consolidation means they can offer you improved support. Problem resolution will also be greatly improved. Once you resolve an issue affecting one line, you can extend that resolution to all lines affected by that same issue, opposed to waiting for each effected line to call individually seeking help.
There is also an accounting benefit associated with consolidation in the form of credits. Having everything in one place provides affords you the ability to easily identify, apply, and/or transfer credits, improving the execution of this sort of request, that in the past could take months (if not years) to complete. In the past these credits have tended to linger for days, if not years.