IMF Connect Report: Service Desk Best Practices

Service Desk Best Practices is based on an IMF Connect discussion. In this report, members share their experience using various service desk and self-support services and discuss how ITIL and analytics play into the service picture. Members also converse over best practices and discuss what gives a person VIP status regarding help tickets. To download this report, login to our website and view the Reports tab. Members have access to hundreds of reports that are generated from presentations given by […]

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Designing and Running IT for the Future: Day 2 Synopsis

8:30 Mike Agar, Planning Consultant of Architecture Services, provided an overview of Allstate Insurance’s history of IT Service Management (ITIL) and focused on the process roadmap, governance, implementation, and architecture. Where do you start with ITIL? According to Agar you should start with your pain points. Some of the benefits to the IT organization include the establishment of a common language and ease in evaluation of sourcing partners while the benefits for the business include […]

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Designing & Running IT for the Future

In March The IMF will be hosting “Designing & Running IT for the Future” at the USAA Headquarters in San Antonio, Texas. Topics that will be covered in this forum include: Technologies and Trends Cisco is Using to Enable the Workforce of the Future Dale Seavey, Director of Architecture/Design/Engineering at Cisco The board consumerization of devices and the emergence of technologies such as virtualization and cloud computing is forcing IT departments to rethink how Client Services […]

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