Server Maintenance Challenges in an “Always On” Environment

Connects are member-requested, small group discussion calls focused on your IT topic. These calls are vendor-free and allow you to address your company’s challenges by leveraging the knowledge and experience of your peers. Connect calls help members… Avoid or reduce costs incurred through the wrong approach or methodology to a specific issue.  Learn through the experience of others on a new initiative or project. Build professional networks of peers for ongoing information sharing. An IMF […]

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Connect Call: Service Desk Access to User Passwords

User passwords are a hot topic with any organization, especially when it involves someone else having access to your password and information. One IMF member is searching for feedback on their Service Desk and Technical Support operations. Specifically, their issue revolves around attaining users’ passwords when troubleshooting their boxes. They would like answers and insight for the following questions: Are there instances where it doesn’t make sense to not have the user’s password? How do you handle […]

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Connect Call January 15th: SAP Contracts and Maintenance

One IMF member company needs insight pertaining to terminating maintenance on an Appendix item on your SAP Agreement. Specifically, they would like to know if anyone has terminated maintenance on something like RWD, SRM, BOBJ, Load Runner or any other Appendix product. If so, what process did you go through with SAP and what was SAP’s response to the request? Additionally, they are interested in finding out if companies are using someone other than SAP […]

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